April 8, 2018
New booking system now live!
At Crockers Tring we are always trying to improve the service that we offer. Even before we open our doors on April 24th we are working on ways to improve our guests experience.
We haven’t been happy with the booking systems we’ve used in the past both in the run up to the opening in Tring and in Potten End. We want our guests to have full control over their reservations with an easy to use booking system.
We are now proud to announce that we will be using Tock for all reservations. Tock really do understand the importance of not only the guests experience but also the restaurants experience when handling bookings. You may notice some differences in the way we are now taking reservations.
- We are no longer taking and holding your credit card details. Tock pointed out to us that holding these against you incase you either no show or cancel too late isn’t getting us off on the right foot. We are now taking a small deposit at the time you confirm your booking online. This eliminates the need for us to handle your card details ourselves improving the security of the booking. Don’t worry, you can still cancel the bookings up to 7 days in advance and get a full refund.
- We were let down on far too many occasions by our previous booking system by them not emailing reminders to our guests. Tock will 100% be doing this but you can also expect a call from us a week from your booking. We don’t want you to lose any of your deposit so we will call to confirm your booking before it’s too late.
To celebrate our new system we have now opened our bookings all the way through to the end of September! Grab your chance to get an early booking in now before you go back to three months in advance.